Risk Assessment Framework for Identifying and Mitigating Risks Associated with Violence and Abuse.
Our Commitment to Safety and Wellbeing: Preventing Violence, Abuse, and Neglect
At Marvel Care Australia, we are committed to ensuring the safety and wellbeing of all participants and staff. We have developed clear policies and practices to prevent violence, abuse, neglect, exploitation, and discrimination. This easy-read guide outlines how we identify and manage risks to create a safe and supportive environment for everyone.
- Clear Policies to Protect Everyone
We have clear, written policies that:
- Prohibit violence, abuse, neglect, exploitation, and discrimination.
- Ensure participants’ rights are protected and they receive the care they need in a safe environment.
These policies are updated regularly and followed by all our staff.
- Training for All Staff
To ensure our team knows how to prevent and respond to any form of abuse or violence:
- All workers are regularly trained on how to identify signs of abuse, how to prevent it, and how to respond if it happens.
- We keep records of all training to track attendance and measure effectiveness.
Our teams are trained to create safe, respectful environments for participants at all times.
- Identifying and Reducing Risks
We regularly assess any risks that could lead to violence, abuse, or neglect by ensuring a key member of management is regularly visiting the people we care for, and:
- Reviewing physical environments (e.g., ensuring safe, well-lit areas).
- Evaluating staff practices and experience to ensure they’re equipped to handle any challenges.
- Assessing participant needs to identify any specific vulnerabilities.
If any risks are identified, we take immediate steps to address them and ensure everyone’s safety.
- Feedback and Complaints
We believe that everyone has the right to voice concerns or feedback. That’s why we provide:
- Multiple ways for participants and families to share their feedback or report any incidents, including anonymous options.
- A clear process for resolving complaints quickly and fairly, especially those related to violence or abuse.
Your voice matters, and we ensure all concerns are addressed. Please use this link to make a feedback or complaint if you noticed something unsafe https://wkf.ms/3Rmqpc7.
- Regular Audits and Reviews
To make sure we’re following our safety policies, we:
- Conduct regular audits to review how well we are preventing and responding to violence or abuse.
- Act on any findings to improve our practices and ensure safety is always our top priority.
This helps us continuously improve and provide a safe, supportive service.
Ongoing Monitoring and Improvement
We keep track of:
- How effective our safety measures are.
- Any incidents and what actions we’ve taken to address them.
- Feedback and complaints to ensure we’re always improving.
We’re always working to make things better for our participants and staff.
Why It Matters
Your safety is our priority. At Marvel Care Australia, we are dedicated to creating a safe and supportive environment for everyone. If you ever have concerns or feedback, we encourage you to reach out—we are here to listen and take action.
If you’d like to know more about our policies or how we keep you safe, feel free to contact us today.