Information Rights to Advocacy

Marvel Care Australia is dedicated to resolving complaints fairly and quickly. If a participant, family member, friend, staff, or carer has a concern, they can contact a representative or management team member to address the issue. We aim to respond within 24 hours to 14 days.

For feedback or complaints, participants can call 02 9156 1133 or email [email protected]. If needed, concerns can be escalated to Goodness, Managing Director, at [email protected].

Complaints can be made in person, by phone, or by email and will be treated with confidentiality and respect. Participants will not face disadvantages for making a complaint. If unsatisfied, participants can contact the National Disability Insurance Agency (NDIA) at 1800 800 110 or visit www.ndis.gov.au.

Your Voice Matters: Advocate for Your Rights! Advocacy ensures your rights are respected. It helps NDIS participants access services, resolve conflicts, and raise concerns without fear of discrimination.

How Advocacy Can Help:

• Support during NDIS planning.
• Resolve conflicts with providers.
• Explain your rights.
• Assist with complaints or appeals.

For advocacy support, contact:

• NDIS Quality and Safeguards Commission: 1800 035 544 | www.ndiscommission.gov.au
• Disability Advocacy Finder: www.dss.gov.au/disability-advocacy